Refunds & Cancellations
Free Purity is experiencing high volume of orders, inventory shortages (due to manufacturing delays) and shipping delays, we thank you for your patience.
Shipping delays after your order leaves our warehouse are out of out control. Some products on our website require custom order from the manufacturer. As a wholesale distributor we do our best to ship all products as soon as possible when they're in stock. If you have any questions or need a timely delivery, please contact us directly. Thank you for choosing Free Purity.
Free Purity is a wholesale distributor and reseller, and our return policy or warranty varies based on a product you've purchased. Some products can not be returned. Where allowed, you can return unopened, unused and resalable products bought on Free Purity within 30 days.
We apologize but shipping costs are non-refundable unless the product was defective, please let us know in the first 3 days of receipt. 15% restocking fee will be charged on all product returns except products that were defective on arrival. Please know we test our products where possible. If you are unsure what system or parts you need, we are happy to recommend before you purchase to avoid returns.
We work hard to make sure all of our customers are satisfied with their orders and will work with you to make sure you order the right products and are satisfied with your purchase.
CANCELLATIONS & REFUNDS
Please note transaction fees for processing orders with 3rd party merchants such as Paypal or Amazon, or credit card companies such as Visa or MasterCard are non refundable. In case the order gets canceled, for any reason, including due to products being on backorder, discontinued or out of stock, and you don't request a compatible or better substitution, transaction and processing fees do not get refunded. These fees are not charged by Free Purity but 3rd party processors that retain those fees directly when the refund gets issued. As a wholesaler, we can not absorb these fees for our customers but will offer to substitute our products with equal or better quality.
To start a return please email us for a return address and an authorization code. You must have the original receipt or proof of purchase. No returns will be accepted without a prior authorization code. We are not responsible for lost items if shipped without prior authorization code. Free Purity operates from several warehouses in US, we will provide a specific return address based on the location and product you've purchased.
Free Purity is not responsible for lost returns without authorization code. You must ship all merchandise via a courier that provides tracking, and provide us with the tracking number. Please contact us ahead of mailing anything to our office for the correct mailing address.
All of our wholesale products are of the highest quality, assembled and tested by our team and built with the most reliable, industry-trusted components. We also distribute complete systems and products designed and manufactured by the most reputable US companies and water purification brands in the world that we have long standing relationships with, that have partnered with us to offer their products to you at the lowest wholesale prices.
All of the products are manually inspected before shipment. If the product arrives to you defective or appears defective after installation, and there is no sign of misuse, we will process an exchange and ship you a new replacement at no cost to you. If the defect is visible please take photos to share with us immediately after receiving the product. We reserved our right to inspect all products prior to issuing refunds.
DAMAGED FROM MISUSE ITEMS POLICY:
Sorry, no refunds available for damaged items that were visibly tampered with or used incorrectly by the customer. Your satisfaction is important to us and we try our best to address all issues. If you aren't sure how to install or use our products, please contact us prior to use and we will guide you.
Please adhere to installation instructions if provided, or contact us for installation information.
Merchandise that becomes defective after 30 days is subject to the product-specific manufacturer's warranty. Returns or replacement of opened or used products that became defective will be processed on a case by case basis.
If you choose to return a product because you simply changed your mind, note 3rd party processing fees do not get refunded and the product must be in the original package, unopened, sealed and unused, in order to be qualified for a refund. If the package is open, returns will be processed and money refunded less than 15% restocking fee. The refund will be applied to the cost of the product only. We apologize but shipping costs can not be refunded.
All returned merchandise must be accompanied by a copy of the invoice, and the RGA# written on the mailing label.
Thank you for purchasing from FreePurity.com and please send us an email if you have any concerns or questions.
Team Free Purity